About the Pediatric Complex Care Program

Pediatric Complex Care Program

About the Pediatric Complex Care Program

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(608) 263-6420

(800) 323-8942


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Program FAQ

The Pediatric Complex Care Program at American Family Children's Hospital in Madison, Wisconsin, provides enhanced, coordinated care for children with complex medical problems that often involve multiple medical and surgical specialties.

Our Program

Children with medical complexity are an emerging population whose optimal care presents many challenges - to the children themselves and their families, to health care providers and to the health care system. Among these challenges is an historic lack of coordination across specialties and settings, particularly when multiple medical and surgical teams are involved.

American Family Children's Hospital has introduced the Pediatric Complex Care Program to provide enhanced care coordination for these vulnerable patients. Patients who may qualify for the Pediatric Complex Care Program will:

  • Have problems in three or more body systems
  • See three or more medical or surgical specialists
  • Have had a hospitalization lasting at least five days or at least 10 medical or surgical subspecialty clinic visits during the last year

Ease of Referral

The Pediatric Complex Care Program provides a single point of contact for patients' families and referring physicians.

"We want to reduce the frustration a referring physician experiences when contacting several UW Health pediatric specialists to discuss issues that arise with children with medical complexity, which often may not fit neatly into a specific organ system or specialty," says program medical director Mary Ehlenbach, MD. "We can easily navigate the system to advocate on behalf of these patients. We hope that the accessibility of our team, both to patients and their families and referring providers, will reduce the child’s frequency and length of hospitalizations and/or Emergency Department visits."

For the family’s convenience, Pediatric Complex Care clinic appointments will often be scheduled in conjunction with the child’s other pediatric specialty clinic visits at American Family Children's Hospital.