Patient and Family-centered Model of Care

Quality Reports

Patient and Family-centered Model of Care

American Family Children's Hospital in Madison, Wisconsin, is committed to providing the highest quality care possible for children and families. Here we share our performance on important measures of quality across multiple nationally recognized areas of quality and safety for all to see.

Patient Satisfaction

At American Family Children's Hospital, we survey all patients so we can learn where we can improve our care. "Staff worked together to care for you" is the percentile of patients who answered “very good” when asked how well staff worked together to care for their child on our patient satisfaction survey.

Our goal is to achieve performance that falls at or above the 90th percentile, meaning we strive to perform better than 90 percent of our peer organizations. (The 90th percentile for our peer group is 80.8 percent.) We want our patients and families will to feel as part of a team with the care they receive here.

American Family Children's Hospital Quality Reports: Patient satisfaction scores